Customer Success Engineering

For B2B SaaS Platforms & Product-Led Companies

Fully managed Professional Services for your enterprise customers — built to scale your product, not your payroll.

Show your readiness for scale with white-glove support that delivers high NPS, strong CSAT, and referenceable enterprise logos.

What We Do for Your Customers

We give your customers the enterprise-grade support they’d expect from top platforms—because we’ve consulted for them and know exactly what world-class looks like.

Integration Readiness Assessments

Onboarding & System Integrations

Upgrades & Platform Modernization

Customization & Customer-Specific Configuration

Training & Enablement

Performance Optimization & Troubleshooting

Ongoing Technical & Product-Level Support

What You Get

A full-stack Professional Services team operating under your brand, led by a seasoned Customer Success Manager, and designed to delight your enterprise customers — at the cost of a single in-house hire.

Our integrated team includes:

Backend & Frontend Developers
React, Node, Python, etc.

Cloud & DevOps Engineers
AWS, Azure, Kubernetes certified

UX/UI Designers
for client-side customization and usability

Project Managers
to keep engagements on track

Customer Success Lead
to coordinate delivery and outcomes

What CloudGeometry Clients Say

From Fortune 500 retailers to global industrial clients, see how our white-glove support drives faster launches, smoother operations, and happier customers.

CloudGeometry’s Customer Success Engineering team handled end-to-end integration, customization, and DevOps-level support for our major apparel customers—including Banana Republic, Express, Bloomingdale’s, and American Eagle—ensuring fast, reliable launches and smooth operations.

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Great team! They helped us integrate our collaboration platform with multiple Oil & Gas companies across the US and Europe, and provided all the technical support our customers needed.

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Built for Scale, Engineered for Enterprise

Key Technical Features

A deep bench of technical capabilities to meet the complex demands of your largest customers—without slowing down your product team.

Agile update & release management

Rapidly accelerate build and infrastructure-as-code pipeline CI/CD Automation.

Expert Software Engineering

Ramp up new customer engagements & sales without being constrained by developer bandwidth.

DevOps support 24×7×365

Manage setup, support and maintenance of customer production environments to deflect and minimize escalations.

Structured feedback for core product engineering

High-fidelity performance and config insights for improved technical architecture decision-making.

DevOps SLA for technical customer operations

Integrated management of customer-facing deployment, release management and production reliability.

Better referenceability for sales & product marketing

Capture use cases, product differentiators to support go-to-market without burdening customer champions.

Build out developer & partner network

Broaden your platform ecosystem with complementary 3rd party and open source technologies.

Training, delivery and deployment expansion

Implementation planning and infra provisioning for AWS, Azure, GCP, Hybrid and Private Cloud.

Issue documentation and backlog management

Structured customer feedback to support replicable test cases and validations.

Optimize capacity & resource allocation

Continuously track all critical operational statistics, customer activity, and cost control.

Compliance, credentials, certification standards

Track / log / manage security and identity end-to-end; automate deployment across networks, hosts, applications globally.

Data / Analytics integration product extensions

Boost customer value with features to improve data utilization and transparency of your product ROI.

Customer Success Engineering

Enterprise customers expect enterprise-level, white-glove support from day one.

What We Do for Your Customers

What You Get

Always in Sync With Your Product Team

What CloudGeometry Clients Say

Key Technical Features

Agile update & release management

Expert Software Engineering

DevOps support 24×7×365

Structured feedback for core product engineering

DevOps SLA for technical customer operations

Better referenceability for sales & product marketing

Build out developer & partner network

Training, delivery and deployment expansion

Issue documentation and backlog management

Optimize capacity & resource allocation

Compliance, credentials, certification standards

Data / Analytics integration product extensions

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